How to Report Repairs

There are lots of different ways to report repairs to us.

  • Web/Email - Click here to use the online report form or email us at maintenance@alexleo.com
  • During Inspections ­ an inspector will visit and will write down any problems you have within the property.
  • By telephone ­ you can call the office on 0871 271 1133 and speak to the housing department
  • In writing ­ you can write to us to report your repairs and post them to: Atlantic, Atlantic House, 454-456 Larkshall Road, Chingford, London E4 9HH; or by Fax on 020 8501 8907;

Call emergency numbers that you have been provided with between 6pm ­ 9am.

Repairs Timescale

We aim to respond to all repair needs with speed and efficiency, however due to the level of repairs we have to deal with on a continual basis we have to prioritise repairs into different priority levels depending on the urgency and seriousness of the repair required.

Please read below to see full details of the repair priority list and the timescale in which we will respond to it.

Priority A

  • Maximum Time for Completion: 24 Hours
  • Drinking Water
  • Heating
  • Unsafe Electrics
  • Flooding
  • Breech Activity
  • Blocked drains, toilets and sanitation
  • No Lights
  • No Power
  • Failure of lighting in communal areas
  • Dangerous Electrical Faults
  • (exposed wiring, overheating switches or sockets, flickering lights)
  • Safe & Sound Alarm Not Working
  • Burst Pipes, Defective Tanks, or Serious Leaks causing Flooding
  • No Mains Cold Water Supply
  • Damaged Doors and Defective Locks Affecting Security
  • Gas Leaks (normally reported to Transco / British Gas)
  • Removal of racist, sexist or offensive to gay men and lesbians graffiti
  • Dangerous Structures ­ Floors, Ceilings, Walls etc.
  • Provision of Temporary Heating to Vulnerable Tenants
  • Replacement of Missing / Badly Damaged Manhole Covers

Priority B

  • Maximum Time for Completion: 5 Working Days
  • Replacement of Broken Toilet Pan (rechargeable item)
  • Blocked Waste Pipes (other than toilets rechargeable item)
  • No Cold Water Supply to Bath or Basin
  • Restoring Heating and / or Hot Water
  • (temporary space heaters must be supplied as necessary)
  • Temporary Repairs to Defective Flat or Pitched Roofs Where Water is Penetrating
  • Mending Minor Leaks in Water Pipes
  • Repairing Leaking Cone/Soil Joints and pipes (Toilets)
  • Repairing Or Renewing Ball Valves (inc overflows and water hammer)
  • Repairing Defective Internal Bathroom or Kitchen Ventilation Fans
  • Replacing Broken Wash Hand Basins (rechargeable item)
  • Repairing Defective Entry-phone Systems
  • Restoring Flush to Toilets
  • Broken Oven and/or Hob
  • Broken Fridge Freezer
  • Leak or a Damage Patch
  • Infestations
  • Broken Glazing
  • Damaged Fencing
  • Blocked Down Pipes or Guttering
  • Replacement Furnishings

Priority C

  • Maximum Time for Completion: 20 Working Days
  • Re-securing Wash Basin
  • Repairing Blocked and / or Damaged Rainwater Gutters and Pipes
  • Replacing Glazing in Communal Areas
  • Replacing Chimney Pot or Cowl
  • Replacing Fittings to Windows and / or External Doors
  • Mending Faulty Taps
  • Replacing Zinc or Lead Flashings
  • Replacing Ridge / Eave Tiles and Cement Filets
  • Replacing or Repairing internal Fire Doors
  • Replacing Defective Fire Bricks or Parts for Open Fires
  • Repairing or Replacing Metal Casement Window and Door Fittings
  • Repairing Wood or Metal Garage Doors
  • Replacing Window Sash Fastener or Cords
  • Replacing Rotten or Defective Flooring
  • Replace Toilet Cistern
  • Replace Waste Trap or Fitting
  • Repair / Replace Faulty Stop Valve or Drain Down Cock
  • Replace Toilet Pan
  • Replace Bath
  • Replace Kitchen Units including Sink Unit and Taps
  • Replace External Doors
  • Replace Windows / Frames
  • Dry Lining Condensation Treatment
  • Repair or Replace Wall Tiling and Splashbacks
  • Low Priority Loose or Defective Flooring Repairs
  • Fix or Replace Air Bricks
  • Repair or Renew Tile Surrounds
  • General brickwork Repairs (rebuilding piers, boundary walls)
  • Repair or Replace Stone, Concrete, Tile or Wooden Window Sills
  • Low Priority Timber Staircase Repairs
  • Repair or Replace External Fascia / Soffit / Barge Boards
  • Low Priority Fencing or Gate Repairs
  • Redecoration Following Repair Works
  • Replace or Plaster Repair Gully Grid
  • Plaster Repairs to Ceilings or Walls
  • External Rendering
  • Repairing Low Priority Internal / External Floor Screeds
  • Repairing Low Priority External Paving / Concrete Aprons