Handyperson Scheme

Atlantic handyperson LB of Redbrige and affiliate logos

Atlantic are working in partnership with the London Borough of Redbridge in order to provide an essential small scale repairs/odd jobs service to vulnerable households within the community that are not able to undertake the works themselves and want the re-assurance of trusted and reliable workmanship.

The scheme has been set up in order to increase independent living for vulnerable persons by reducing the potential health and safety or security risks within the property. 

If you are a tenant, the scheme does will not cover works that are the responsibility of your landlord.  Further information on the scheme can be obtained by clicking here.

What happens next?

When called, you will be asked a serious of questions to confirm your eligibility for the scheme

  • If the work can be completed under the HandyPerson scheme a morning or afternoon appointment will be arranged at a date of your choice.
  • Please make sure you always ask for identification before letting anyone inside your property.
  • When the Handyperson arrives, they will ask to see proof of your benefits to verify your entitlement of work under the scheme
  • While at the property, with your permission will inspect and fill in a checklist to help you identify and address any potential problems with your property
  • Payment will be collected on completion of the works (you will be advised of the approximate cost before proceeding)
  • A feedback form will be left for you to complete and post back to Redbridge once the works have been completed

All our HandyPersons will be wearing ID badges, although if in doubt please contact Redbridge Handyperson Scheme on 020 8523 0667 (full contact details are below) or Consumer Direct on 08454 04 05 06.

Cost
Small-scale jobs
  • Free if on Handyperson Scheme qualifying benefits
  • £10 call out charge plus £5 per hour starting from the second hour if not on qualifying benefits
Works requiring skills of qualified specialist e.g. electrician, plumber and Gas Safe Registered
  • £30 plus VAT (applies to all eligible clients)
Material
  • Client to provide.
  • We may supply standard material if you are physically unable to do so. The cost of the material will be borne by you.
  • Some basic items such as tap washers will be made available free of charge
How quickly the Scheme will do a repair
  • routine: within 25 working days
  • urgent: within 5 working days
  • out of hours emergency: attended to and made safe within 2 hours
  • emergency: attended within 2 hours and made safe within 24 hours
Handyperson Scheme Contact Details

Telephone: 020 8523 0667
SMS Text: 020 8523 0667
Text phone users: 18001 020 8523 0667
E-mail: HandyPerson@alexleo.com

Jobs outside the Handyperson Scheme

For help with larger jobs, elderly homeowners or homeowners with disabilities may contact Redbridge Home Improvement Agency on 0845 60 19 678 (local rate)

You can request recommended trading lists from the following:

  • Home Improvement Agency (0845 601 9678 local rate)
  • Buy with Confidence (http://www.buywithconfidence.gov.uk/)
  • Redbridge Council Trading Standards Team  (020 8708 5716).

Or contact our team using the online form below

(fields marked * must be completed):

For your security and peace of mind, we will never make your name and address available to any third party.